You have a cooling off period of 14 days to return the product without giving reasons, starting from the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and, if possible, in its original packaging.
For returning the order, the return costs are at your expense.
We will credit the amount within 14 days.
You can also use the model form.
Tunturi Fitness will reimburse all payments made by the consumer, including any delivery costs charged by Tunturi Fitness for the returned product (if the entire order is returned), without delay but within 14 days following the day on which the consumer notifies it of the withdrawal. For reimbursement, Tunturi Fitness will use the same means of payment that the consumer has used, unless the consumer agrees to another method. The refund is free of charge to the consumer.
Process
1. Report your return via your tunturi account or send the attached completed return form to [email protected]
2. You will receive your return instructions within 24 hours.
3. Depending on the product, take the product to the nearest package point or the product will be picked up at your home.
4. We receive your return and check that it is in good condition.
5. We process your return and refund or exchange your order (this takes 2-5 business days).